The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms.

As an Analyst in the FX eTrading Middle Office (eTMO), you will play a critical role supporting the Foreign Exchange operations for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms. This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in New York. Primary functions of the Client Service team include On-Boarding, training, and fully supporting the external and internal ecommerce FX and Commodities clients.

Job responsibilities:

• Providing excellent customer service to all incoming client queries.
• Working with Front Office to enable clients to deal electronically.
• Assist in maintaining the onboarding queues to meet SLAs determined by the business.
• Identifying and remediating any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client.

Required qualifications, capabilities, and skills:

• Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise. 
• Able to understand complex system processes and experience of working with vendor systems a plus.
• Knowledge of Products Covered (Foreign Exchange, Commodities,) and the associated end to end process flow.
• Ability to communicate clearly with internal stakeholders, as well as clients. 
• Ability to manage critical system issues and navigate through successful resolution.